Volunteer Support Specialist

Girl Scouts of Eastern Massachusetts

Job Description

Girl Scouts of Eastern Massachusetts (GSEMA) is seeking qualified candidates for the full-time position of Volunteer Support Specialist.  This hybrid-based*role reports to the Manager of Volunteer Support.
 
The Volunteer Support Specialist is responsible for providing excellent customer service and management oversight of Girl Scout Volunteers, especially troop leaders and community administrative leadership teams. With a focus on membership retention and renewal in their assigned area, the Volunteer Support Specialist works collaboratively with other departments, to ensure volunteers are prepared to deliver a high-quality Girl Scout Leadership Experience. 
 
*This position is currently 100% remote. After COVID-19 restrictions have been lifted, the Volunteer Support Specialist role will primarily be remote with a requirement of one day every other week of in-office time at a GSEMA designated office. Offices are located in Andover, Middleboro and Waltham. May also involve work activities on properties, designated sites/events and community locations as needed. 
 
Key Responsibilities:
  • Provide volunteers with advice and support in all facets of the volunteer management system including recruitment, placement, training, retention, recognition and evaluation.
  • Proactively work to retain members by organizing, implementing and promoting girl and volunteer renewal and be responsible for specific retention goals in a geographic area.
  • Interpret the Girl Scout Leadership Experience, Volunteer Essentials, council policies and safety procedures to act as a primary expert in all areas of the troop pathway for the effective delivery of the Girl Scout Leadership Experience. 
  • Ensure Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council and members in assigned community.
  • Collaborate on the development of innovative strategies for supporting girl and adult membership through the troop and service unit structure.
  • Appoint and mentor administrative volunteers, including Service Unit Coordinator, Membership Promoter, New Leader Mentor, and Treasurer, ensuring they are prepared to fulfill their community leadership volunteer roles.
  • Attend community volunteer meetings (some evenings and weekends required). 
  • Collaboratively identify volunteers for appointment to additional volunteer roles such as Product Program Mentors, Regional Delegates, committee members, etc.
  • Assist in planning, promoting and executing Volunteer Conferences, Volunteer Recognition Luncheon and other volunteer events.
  • Promote volunteer trainings, girl programs, events, camp, travel, and troop volunteerism to volunteers, girls, families and community members.
  • Contact leaders of newly formed troops to offer support, and visit new troops as needed to provide support and oversight of quality.
  • Reorganize troop leadership in conjunction with recruitment and conversion teams when troop volunteers resign or are removed.
  • Mediate volunteer relationships when necessary, and appropriately report more sensitive issues to senior staff.
  • May facilitate, develop or record GSEMA volunteer trainings as needed.
 

Skills and Qualifications:
  • Bachelor’s degree or equivalent experience in a membership organization.
  • Minimum of two (2) years of work experience in related field with experience in volunteer management and support.
  • Highly proficient in the use of Microsoft Windows and Office software; adept at utilizing social networking; experience using Salesforce preferred.
  • Bilingual skill is strongly preferred.
  • Must be able to work a flexible schedule, including some evenings and weekends, and be willing to travel throughout the council.
  • Capacity to, independently and as part of a team, plan, organize and prioritize work, while managing multiple deadlines in a fast-paced environment. 
  • Must be able to communicate clearly orally and in writing.
  • Strong public relations skills and ability to develop community collaborations.
  • Ability to effectively identify, analyze and solve practical problems and successfully manage a variety of variables and personalities; ability to adapt in a changing environment.
  • Ability to use sound judgment in decision-making and to work independently.
  • Strong decision making and conflict resolution skills. 
 
Work Environment:  This is a remote position with work primarily from home and a requirement of one day every other week of in-office time at designated GSEMA office.  May also involve work activities on properties, designated sites/events and community locations as needed. Some evenings and weekends required.
 
Physical requirements may include:
  • Ability to lift and manipulate up to 15 lbs., with or without reasonable accommodation.
  • Prolonged periods of sitting or working on a computer.
 
Travel Requirements: Must have access to reliable transportation to travel to GSEMA offices/service centers and across the Council footprint as needed. As this position requires approximately 90% travel within the Council footprint, possession of a valid driver’s license and access to motor vehicle is preferred.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 
 
Girl Scouts of Eastern Massachusetts offers a competitive benefits package including generous paid time off, health and dental insurance, training opportunities, and much more. 

Can’t wait to join our team? To apply, submit your resume and cover letter with salary expectations by visiting:

About GSEMA

We're Girl Scouts of Eastern Massachusetts (GSEMA). For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. Girl Scouts’ powerful all-girl space fosters collaboration over competition, and inspires girls to go beyond dreaming to actual doing. We offer amazing opportunities for forward-thinking, talented individuals who share our vision of helping girls and young women change the world for the better. Join our team of dedicated professionals and make a difference in girls' lives! To learn more about our Girl Scouts of Eastern Massachusetts, visit www.gsema.org.

Girl Scouts of Eastern Massachusetts is an equal opportunity employer committed to diversity and inclusion. 

At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for all girls. The threads of diversity and inclusion are woven tightly into our mission of supporting and nurturing girls of courage, confidence and character, who make the world a better place.

We hold firm in our belief that a culture of diversity and inclusion promotes unity, creates personal and professional growth opportunities for our employees, and supports safety and transformation for our volunteers and girls of all backgrounds.

Diversity and inclusion is more than an initiative; it is a set of shared values that defines the fabric of our mission.