Program Coordinator

Should every Greater Boston resident have the ability to apply for jobs online, check in with their kids’ teachers by email, and video chat with relatives in other countries?  If you say yes, join Tech Goes Home as our new Program Coordinator. Tech Goes Home is eliminating the digital divide across Boston and beyond through our award-winning approach that trains community leaders to lead 15 hour courses, and connects participants to low-cost devices and high-speed Internet.  

Bring your organizational skills, energy, and mastery of all things administrative and logistical to Tech Goes Home in Boston.  Tech Goes Home (TGH), founded in 2000, is a national award-winning initiative empowering communities to access and use digital tools to overcome barriers and advance lives.  TGH is focused on tackling entrenched barriers to technology adoption and Internet access in Greater Boston. 

Tech Goes Home is hiring a Program Coordinator to join the Program Team and provide support for the 4,000+ participants in TGH’s courses and the hundreds of volunteer trainers who lead those courses.  This is a new position for a small but growing team of people who are committed to expanding and constantly improving the courses and opportunities that TGH provides across Greater Boston.  

The Program Coordinator will be responsible for:

• Responding to email and phone requests from course trainers, organizing and distributing course materials, tracking registrations and other metrics, and maintaining strong recordkeeping and database systems.
• Coordinating with external business partners and trainers at various sites to ensure successful machine order deliveries.
• Coordinating the multiple systems that supplement the TGH digital literacy courses such as event postings and tracking, TGH’s website, logging data into Salesforce, and facilitating the launch of new courses.
• Maintaining TGH’s high standards of customer service as TGH instructors and learners navigate offering, taking, or completing a TGH course, including receiving a new digital device! This includes responding to a large volume of emails and phone inquiries on a daily basis.
• Representing TGH publicly by posting to social media, creating a monthly newsletter for trainers, responding to general inquiries, and demonstrating cultural competence in communicating with people from every socio-economic class, different races and cultures, and varied experience with technology. 
• Support the program team, under the direction of the Assistant Program Manager,  in developing the new volunteer program including volunteer led initiatives and other projects.
• Support the program team, under the direction of the Program Manager,  in creating program curriculum by researching and organizing materials for use by TGH trainers.
• Embracing TGH’s terrific culture of getting stuff done, by enthusiastically helping with fundraising events, supporting the rest of the team, and pitching in wherever necessary during a busy day or week.

Ideal candidates for the Program Coordinator position will demonstrate the following experience and personal qualities:

• Excellent written and oral communication skills 
• Self-starter with the ability to be very organized and follow through on projects independently
• Ability to work independently and as part of a team to get projects done
• Attention to detail in tracking projects, communicating without typos, and ensuring even small items are not overlooked or rushed.
• Fluency in using Google Suite Applications
• Previous experience in maintaining systems, organizing materials, tracking and meeting deadlines
• Solid comfort with social media outlets such as Facebook, LinkedIn, and Twitter
• A roll up your sleeves attitude where all work is valued and all constituents are treated with patience and respect.
• Ability to quickly learn new technologies.
• While the COVID-19 crisis continues, the ability to work from home, independently organizing one’s time, meeting deadlines, and taking initiative.
• Salesforce knowledge a plus
• Knowledge of a second language a plus (Haitian Creole, Arabic, or Mandarin)
• Experience with video conferencing a plus
• Prior experience on a hotline, call center, or customer service center a plus
• A positive attitude and robust sense of humor goes a long way!

Compensation and Benefits

TGH strives to offer competitive salaries and benefits, within the nonprofit field.  Paid time off, extremely generous benefits, and a real commitment to work/life balance are standard.  Professional development is guaranteed as you learn about the workings of a small, rapidly growing nonprofit.  Salary range: 40 - 50K.  At this time, all TGH staff are working from home.  TGH operates within a shared workspace in Boston’s Back Bay.  When it is safe, TGH will evaluate conditions to determine how to resume in-office working.

TGH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. TGH is committed to building a diverse staff and strongly encourages women and people of color to apply. 

To Apply

Email a detailed resume and cover letter, with a link to your LinkedIn profile, if you have one, to jobs@techgoeshome.org  Label your resume and cover letter with your last name and “resume” or “cover letter,” and put Program Coordinator in the subject line.  

More About Tech Goes Home:​

Tech Goes Home is a 501(c)(3) nonprofit tackling the entrenched digital divide in Greater Boston and beyond.  Our program consists of 15 hours of free, customized, hands-on digital resource instruction.  The courses are offered at schools and local organizations across the area and are taught by TGH-trained trainers including school teachers, community center staff, counselors, and family liaisons.  As a result, each course reflects and prioritizes the needs of the people in that community.  We rely on a fantastic team of volunteers, beyond the trainers, to help with language translation, tech assistance, and general support.  Upon program completion, participants can purchase a new device for $50 to ensure they continue to use the skills they have learned.  More than 35,000 participants have graduated from the program at more than 250 sites across Greater Boston, and TGH has distributed more than 22,500 new computers.  Check out our website and recent coverage of TGH including an op-ed authored by our Co-CEOs in the Boston Business Journal highlighting the digital equity implications of the COVID-19 pandemic and a piece on the front page of the Boston Globe featuring TGH.