Director of Program Outreach & Impact

Greater Boston PFLAG is a non-profit organization of parents, families, friends, and LGBTQ+ individuals who work to help change attitudes and create an environment of understanding so that our LGBTQ+ family members and friends can live in a world that is safe and inclusive. We accomplish this through support, education, and advocacy by offering: monthly support groups, a confidential resource line, parent-to-parent support, Safe School Programs that involve teacher and student training, Safe Communities Programs for businesses and other organizations, as well as GSA assistance. Greater Boston PFLAG’s office is located in Waltham, MA. All staff are currently working remotely due to COVID-19.

The Director of Programs, Outreach, & Impact  will serve as a critical member of the senior leadership team. In collaboration with the Executive Director, the Director will articulate and implement the strategic vision and leadership of the organization’s program services; oversee a significant portfolio of programs and related services; evaluate the effectiveness of programs to provide ongoing feedback; help to promote and diversify funding through effective resource stewardship at an organization; raise the organization’s profile through external communications; provide mentoring, guidance, supervision, and professional development to staff; and enhance the structure of the organization by staying abreast of developments in lgbtq+ support, education, and advocacy. 

The Director of Programs Outreach & Impact will oversee a program portfolio that includes: 1) educational program delivery; 2) community partnerships & engagement; 3) volunteer engagement; 4) beneficiary engagement. 

This role will be supervised by the Executive Director. Salary: $80,000 - $90,000/year

Areas of Responsibility:

Program Strategy, Development, and Implementation

• Coordinate with the Executive Director on developing new program ideas and pilot projects, including integrating successful pilots into the program department
• Monitor emerging needs among key stakeholders such as clients, government, philanthropy, and employers
• Oversee the coordination, integration, and delivery of all programs and services - contracts and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met
• Respond to government and foundation requests for proposals and applications in partnership with the Executive Director
• Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services
• Deepen existing and create new performance and outcome measures for outreach and impact
• Develop an assessment protocol to determine the feasibility and sustainability of programs as well as lead to more effective and efficient service delivery
• Analyze and assess programs based on data collected and implement corrective measures if required
• Coordinate and analyze the appropriate data to inform the programmatic and operational decision making process. Use the existing Salesforce CRM platform to increase GBPFLAG's efficiency, transparency and collaborative efforts among teams

 Program Oversight and Evaluation

• Directly supervise 3-4 staff members; working closely with the Executive Directors to build their skills and confidence so that they can mentor, encourage, and motivate all staff
• Provide assistance and guidance on how to troubleshoot program and staff performance challenges
• Mentor staff on how to proactively engage in planning to improve program and services management
• Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program services staff
• Create and support a high performing culture in the program services department aligned with GBPFLAG’s mission, strategic goals, and priorities.
• Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly communicating organizational vision, implementing yearly staff development plans and mentoring. 
• Coordinate with the Executive Director to identify and create leadership and professional development opportunities for staff
• Establish annual program, departmental and staff goals and objectives and track results against these goals as well as accountability protocols

Organizational Leadership

• Under the advisement of the Board of Directors and in partnership with the Executive Director, implement GBPFLAG’s strategic plan, as well as develop and implement new initiatives that reflect the organization’s mission
• Actively participate in fundraising strategy creation and implementation
• Deploy resources efficiently and effectively toward organizational goals, working with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their skills
• Participate in the budget development process and maintain a high level of fiscal responsibility
• Serve as liaison to key government agencies, community organizations, and key stakeholders
• Represent GBPFLAG on relevant committees and task forces, as well as at speaking engagements, conference panels and trainings

Qualifications

• A minimum of eight years experience in a nonprofit, government, or philanthropy, overseeing multiple programs or contracts
• Passion for GBPFLAG’s mission and purpose and an ability to communicate this passion to others
• Demonstrated experience managing a team across multiple services to include professional development and mentorship
• Comprehensive working knowledge of program planning, organizational structure, budgeting, administrative operations, and fundraising
• Expertise in one or more of the following service areas: education, youth development, LGBTQ+ education, advocacy & support, racial justice, diversity, equity & inclusion, and program management
• Demonstrated ability to analyze and compile complex data for planning and reporting purposes
• Experience with evaluation or participatory action research
• Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies
• Strong relationship builder with the ability find common ground, build consensus and strengthen collaboration among diverse stakeholders
• Strong community awareness and astuteness
• Demonstrated commitment to the values of diversity, inclusiveness and empowerment.
• Bachelor’s degree is desired; advanced degree in public administration, education, social work, or a related field is strongly desired

To apply, please send a cover letter and resume to sunnie@gbpflag.org by November 30, 2020.

Applications will be received and reviewed on a rolling basis October 27th through 30th, 2020.

Our Commitment to Diversity and Inclusion: Sexual orientation, gender identity and gender expression cross every race, ethnicity, sex, age, religion, ability and socio-economic class. We are passionate about creating an inclusive team of employees, volunteers and partners that promotes and celebrates this rich diversity in everything we do.