Development Operations Coordinator

West End House staff identify as passionate and innovative youth development professionals. They view their work as more than just a job. They are driven by equity and inclusion to build meaningful relationships with young people. Each staff member lends a valuable set of talents and expertise that supports youth and the entire organization each day. Professional development opportunities are created and made available to ensure that all staff members are continuously challenged and growing in their roles. Staff also have access to fitness center, pool, and daily meals.

POSITION SUMMARY
West End House seeks a detail-oriented individual with strong organizational skills to serve as the full-time Development Operations Coordinator. This individual will report to the Chief Development Officer and work closely with the Development Team and CEO, and will be responsible for key development functions including database management, donation processing, events, communications, and administrative support.

RESPONSIBILITIES

Database Ownership

·         Maintain the fundraising database (Raisers Edge), ensuring that all information is entered according to protocol, updated, and accurate.

 Donation Processing & Stewardship

·         Enter all gifts into donor database with accurate information on donor intent, purpose, etc.

·         Draft thank you notes to be signed by CEO and mailed within 24-48 hours after receipt of gift.

·         Reconcile all contributions with finance department.

·         Manage all in-kind contributions and coordinate distribution of gifts.

·         Notify Development Team and CEO of all gifts made by Board of Directors, Board of Advisors, and donors whose annual giving is greater than $1,000 within 24 hours of donation.

 Event Management

·         Provide critical support in managing details related to our Annual Celebration in the spring (West End House’s largest fundraising event), including maintaining the event schedule, communicating with all staff regarding upcoming deadlines, and keeping track of all event details.

·         Manage and maintain all vendor relationships (graphic designer, printer, caterer, event production, photographer, valet, etc.) leading up to and during the night of the event.

·         Maintain and monitor event budget

·         Provide support in managing other annual friendraiser and program-related events including: Commercial Real Estate Event, Boston Marathon (via John Hancock Nonprofit Program);
Light of Dawnn, Biggest Fun Ever, as well as other events as needed.

·         Manage all logistics of event committee meetings and calls, including scheduling, preparing materials, setting up room, coordinating food for meetings, etc.

 Communications (Print & Online)

·         Manage production process and schedule for annual appeal, mailed to 3,000+ constituents in October/November.

·         Update website; ensure that all posts are accurate, timely, and integrated.

·         Manage production process and schedule for newsletters.

·         Maintain and prepare all marketing collateral in easily accessible folders for use in meetings with external constituents (donors, partners, etc.).

Relationship Building

·         Connect with and build relationships with all West End House stakeholders including staff, Board members, Advisors, volunteers, donors, alumni, and members.

 Administrative Support

·         Assist in the logistics of donor site visits, monthly board meetings, and other events or meetings that require significant planning and execution.

·         Maintain copies of all gift records in accordance with audit procedures and protocol.

·         Maintain documents on server related to all development functions.

·         Provide administrative support to the CEO and the Development Team (scheduling, filing, drafting correspondence, etc.).

GENERAL EXPECTATIONS

·         Strength-Based Relationship Building: West End House uses a strength-based approach to build relationships that endure and contribute to positive outcomes for our young people. Staff focus on the assets of our young people, rather than the deficits, to support continuous growth;

·         Innovation: West End House prides itself on creating and offering innovative and responsive programs. Staff members are expected to think outside the box, proactively problem solve, and be courageous in their daily work;

·         Curiosity: West End House staff are enthusiastic to learn. They participate in personal and professional opportunities designed to challenge and expand to their knowledge base. They are encouraged to seek out learning experiences and actively participate in their own development;

·         Data Informed: Assessing our impact is critical to insuring the best outcomes for our program participants. Our staff is expected to use data to inform current program content and future program development, ensuring our offerings meet the needs AND interest of our young people;

·         Healthy Environment: Teaching our members the importance of living an active, healthy lifestyle is a priority. As such, our staff is expected to model healthy behavior while working with our young people;

·         Safety: West End House values our youth focused, friendly environment. Every staff member shares the responsibility for insuring West End House is, and remains, a safe and nurturing environment for every young person who comes through our doors.

Key Qualifications & Characteristics

·         Deep appreciation for organization’s mission for serving youth.

·         Extreme attention to detail and a passion for accuracy with the ability to achieve results.

·         Superior organizational skills.

·         Ability to successfully manage and execute multiple projects at one time.

·         Ability to take directions well.

·         Ability to build relationships with all levels of management, volunteers, and donors in a professional manner.

·         Self-starter who has the ability to work both independently as well as in a team environment.

·         Strong communication skills.

·         Raisers Edge experience a plus.

·         Bachelor’s degree preferred, with 1-2 years of experience in related field

SALARY AND BENEFITS
Salary: $42,000-$46,000 depending on experience; our comprehensive benefits are designed to enhance all aspects of our employees’ lives: physical health, financial security, general well-being and professional development. Our package for full-time staff members includes paid vacation, holiday, and sick days; health and dental coverage; life, short-term and long-term disability insurance; voluntary 403b participation; and a pension contribution upon eligibility.

West End House is an independent Boys and Girls Club in the City of Boston that has been transforming the lives of immigrant and urban youth since its founding in 1906. Our mission is to inspire and enable young people, especially those from disadvantaged backgrounds, to realize their potential as productive, responsible and caring citizens. Located in the Allston neighborhood of Boston, West End House operates six days a week in its 42,000 square foot facility and has a $3.8 M annual budget. We have 28 full-time staff who deliver a broad scope of programming for 1,700 members between the ages of 7 and 24 including 250 college age West End House Alumni in four core areas: leadership and life skills; academic support and college preparation; sports, fitness and nutrition; and visual and performing arts.

West End House is an equal -opportunity employer and encourages individuals from diverse backgrounds to apply.

CANDIDATES SHOULD EMAIL A LETTER OF INTEREST AND RESUME TO:
Rudy Ash, Chief Development Officer, rudy.ash@westendhouse.org