Database Manager

Samaritans Inc

You are not Alone

Job Description

Samaritans seeks a full-time DATABASE MANAGER

ABOUT SAMARITANS
For over 45 years, Samaritans, Inc. has been devoted to reducing the incidence of suicide by alleviating despair, isolation and suicidal feelings among individuals in their community through a process known as befriending. Volunteers provide compassionate and non-judgmental support free of charge 24 hours a day, 7 days a week. Samaritans is known for its innovative approach to serving the community and provides a full range of suicide prevention, intervention and postvention services. An extended community education and outreach program increases the public knowledge on this issue. Phone, text and chat-based crisis services are provided to support those in distress. Support groups and personal visits assist people and families impacted by suicide loss in their grieving and healing process.

REPORTS TO
Senior Development Officer

ABOUT THE POSITION
The Database Manager is responsible for supporting and maintaining the integrity of the organization’s Salesforce database. They will work closely with Samaritans development, program, and communications staff, helping them learn and integrate Salesforce and associated programs into their work. The role presents a major opportunity for a motivated professional to help build Samaritans’ successful use of Salesforce, Pardot, and Classy, impacting the effectiveness of our staff and services. The ability to connect with the mission, vision and values of Samaritans is vital; familiarity with the issue of suicide prevention is a plus.

KEY RESPONSIBILITES
•       Serve as primary administrator Salesforce, including developing policies, procedures, and protocols that maintain the accuracy and build the efficacy of Samaritans’ data
•       Design and deploy Salesforce customizations, such as page layouts, picklists, custom fields
•       Build and deploy dashboards and reports and train users to develop their own reports and dashboards
•       Administer and support connected Salesforce applications, including Pardot and Classy
•       Maintain a thorough knowledge of organization’s data architecture; assess and propose changes when needed
•       Serve as the primary Salesforce support contact for development, communication, and program staff
•       Conduct staff training, including on-boarding of new team members to Salesforce
•       Train and consult with program staff on reporting, data management, and effective processes and protocols
•       Ensure that constituent profiles are maintained accurately
•       Supervise gift processing from deposit to acknowledgment; conduct queries; generate listings for mailings, meetings and events
•       Ensure timely reconciliation of financial records
•       Coordinate updates, training and purchases with database software vendors
•       Manage the data retention strategy
•       Administer Salesforce user accounts and profiles, including setting account creation and deactivation protocols
•       Manage security and accessibility best practices

KEY QUALIFICATIONS
•    Salesforce Certified Administrator or Certified Advanced Administrator preferred
•    2+ years experience working within Salesforce (Lightning) and Nonprofit Success Pack
•    Experience identifying users’ needs, developing solutions, presenting new protocols
•    Experience developing training materials and presentations and supporting users individually
•    Familiarity with the Salesforce AppExchange and Data Loader
•    Experience working in a nonprofit environment preferred

SPECIAL REQUIRMENT/ PHYSICAL DEMANDS/ WORKING CONDITIONS
•       Flexibility in meeting demands and remaining positive during interactions is essential
•       Successful completion of 30-hour volunteer befriending training and 3 learning shifts on the Helpline
•       Ability to work with sensitive and confidential material
•       Creative, resilient and strategic in approach
•       Must be able to evaluate problems accurately and display good, sound judgment
•       Must be results-oriented, mission-driven, and accountable

COMMUNICATION SKILLS
•       Must possess strong communication skills, including ability to effectively train and support staff with a broad range of technical skills
•       Ability to resolve conflicts appropriately
•       Ability to work independently and collaboratively to maximize teamwork across the organization

SALARY
$50,000-$65,000

HOW TO APPLY
Please send your resume (saved as Lastname_resume) and a brief cover letter* (saved as Lastname_coverletter) addressed to the hiring manager, explaining your interest in the position to jobs@samaritanshope.org with “Database Manager” in the subject line. 
*Please include cover letter with resume to be considered for this role.