COO

ROC USA, LLC

Better Together

Job Description

About the role:
ROC USA seeks a dynamic, tech savvy, and strategic Chief Operating Officer to join our unique and growing social venture and spearhead the development of networked systems and operations that will support our planned expansion in Network and through our direct-to-consumer strategies. The COO must have a passion for – although not necessarily experience with – ROC USA’s mission.

The COO reports to the President and is a key member of the Executive Leadership Team (ELT), which includes the President, CFO, Managing Director of ROC USA Capital, and Executive Vice Presidents of Training & Continuous Learning, Cooperative Solutions and ROC Movement. The COO will play a significant role in setting and implementing the strategy and goals in the Strategic Planning process in 2022.

The ELT is currently advancing an organizational reset to become a more customer-centric and disciplined organization.  The COO and operations team are integral to our goal to evolve from our entrepreneurial start-up phase to a disciplined phase with an increased focus on project management, business process, clear roles and responsibilities and clear decision-making authority.  

Specific Duties:
Building, managing, and supporting the operations staff and functions.  The team currently includes five full-time staff positions focused on Salesforce administration, data-entry, documents management, administrative and systems building.  Four members of the team are full-time or hybrid in our Concord, NH office and one is remote.  

Reviewing, designing, adapting, managing, and leading the organization’s operations and support functions, including technology and operating systems, human resources administration, logistics, data management, documents management, vendor management, and administrative services.

Evaluating utilization of existing systems to ensure that functionality is maximized across the Network.  For example, ROC USA has invested heavily in a tailored Salesforce system with licenses across our Network. ROC USA’s new project management system is Monday.com.

Helping identify and implement new technology to support and enhance growing programs such as in the Training and Continuous Learning Service Unit and its selection of a Learning Management System.  

Providing expertise and working collaboratively with the Executive Leadership Team to develop and implement ROC USA’s strategic growth. 

Leading staff efforts around cross-training and coaching to unleash staff talent and meet the needs of the organization.

Championing quality customer service that maintains ROC USA’s reputation as a positive, problem-solving organization that works in partnership with our Network affiliates and the communities and other partners with whom we work.     

Supporting the organization’s business by managing operational risk, including identifying exposures and implementing risk management solutions.

Qualifications & Expectations:
Minimum of seven years of experience leading and managing a diverse, large-scale, multi-office administrative/operations team. Non-profit experience preferred.

Demonstrated track record of managing growth and selecting and implementing operational systems to support growth across multiple sites. 

Experience with technology evaluation, implementation, and integration across multiple sites. 

A collaborative leadership style and strong track record of building an effective team.

An understanding of housing finance and compliance is preferred.