Chief Community Services Officer

Summary:

The CCSO is responsible for the overall success of the community services division with a budget of $36,000,000 and 750 employees in the states of New Hampshire, Vermont, and Massachusetts.  The CCSO is also responsible for leading the expansion and growth of existing business units and assisting in the development of new business units and opportunities that are aligned with Ascentria’s strategic plan.

The CCSO is a high-energy visionary leader who enjoys making connections and is passionate about working with fellow leaders and partners to build a stronger and more equitable community. Additionally, the CCSO has a well-established record of accomplishment for ensuring the delivery of high quality services that are focused on meeting the needs of the individuals served. This includes developing and establishing new business models that are highly integrated and oriented toward lifting individuals up to achieve their desired goals.    

Services and programs include:

• Transitional Services (Transportation, workforce preparedness and development, pre-literacy and English for speakers of other languages education, and coaching/case management),
• Refugee Services.
• In Home Care Services
• Children and Family services (teen parent residential services, intensive foster care, and refugee and immigrant foster care), and
• Language Services including translation and interpretation services which is operated as a social enterprise initiative 

The CCSO participates as a member of the executive team comprised of the CEO, CFO, CERO, CHRO, CSCO and oversees all aspects of day-to-day operations within defined parameters.  

Essential Responsibilities:

• Actively participates as member of the Executive Team to participate in business development and expansion and ensure that the organization and operations are effective and able to sustain and carry out Ascentria’s mission and vision into the future.
• Works closely with the Development Department and the Director of Business Development and other key stakeholders to execute core growth strategies to increase funding streams, productivity, maximize utilization and occupancy percentages; respond to local requests for proposals to address payer needs; participate and initiate new startup business unit initiatives aligned with Ascentria’s strategic plan, and identify potential acquisition partners.
• Responsible for project teams to successfully operationalize business unit expansion and/or to integrate services into Ascentria’s portfolio of community services within budget and timeline perimeters.
• Actively encourages and promotes innovative thinking and opportunities to develop and initiate new models of care based on research and data.
• Be an effective leader and agent of change developing a culture of collaboration and support and inspiring Ascentria to adapt to and embrace necessary change.
• Provide support to business units to monitor fidelity, maintained and appropriate internal controls, ensure compliance with all statutory and contractual requirements, as well as sound fiscal, ethical, and operational management and make improvements where indicated.
• Work with the CEO and the Board of Directors to implement operational strategic initiatives, such as developing new programs and related processes as needs emerge.
• Monitor income and expenses for Ascentria program operations as well as oversee the development of program budgets, and setting priorities and making investment trade-offs across program operations organization.
• Lead operations in a unified manner consistent with Ascentria’s stated mission, vision, core values and strategic plan. Oversee and manage day-to-day operations and facilities in partnership with the CFO, the CHRO, and through the efforts of Vice Presidents, Directors and Managers of programs, services, social enterprises and support functions.
• Ensure compliance with funding source regulations and applicable state and federal laws, and that service delivery remains true to the agency’s mission.
• Oversee state contract management and amendments including negotiating and signing all state funding contracts.
• Hires, onboards, orients and provides regular supervision to assigned staff to ensure they are well prepared and supported to effectively perform their job duties.
• Ensure that communications are effectively delivered and in a timely manner to assigned staff so they are well prepared to perform their job.
• Ensure that assigned staff meets training requirements, provide coaching and mentoring to and deliver timely and effective performance evaluations to staff. 
• Serves as a highly effective leader of the community services team to promote constructive and collaborative working relationships with other services divisions and all administrative departments.
• Oversee the development and implementation of all operational division policies, procedures and data collection systems.
• Ensures that the Worcester Client Center works efficiently and effectively for individual’s served and employees. Oversees the Client Center Office Manager in assisting with these efforts.
• Participate in Board of Directors meetings and planning events.
• Serves as Ascentria’s key representative with Worcester, MA stakeholders and also represents Ascentria with other local, state, community, and federal organizations.

Non-Essential Responsibilities: 

• Participate in external committees and events. 
• Meet with donors and funders and support development efforts of the organization.

 Qualifications:

• Minimum of 10-15 years’ experience in a community based not-for-profit, of which at least five must have been at a senior/executive level role.
• Master’s degree in business, public policy or a human services related field strongly preferred.
• Direct and demonstrated experience working for at least 5 years in at least 2 of the the following areas: workforce development, transportation services, community integration, In home care, child and family services
• Demonstrated ability to create basic infrastructure and knowledge base to support an evolving customer relationship management and service development environment, with emphasis on customer data and impact measurements; experience in developing and implementing continuous cross-functional improvements.
• Success in handling major priorities in a fast-paced environment, ability to handle ambiguity and nuances; well organized with strong follow-up and follow through; and ability to leverage limited resources with a “roll-up the sleeves/can do attitude.”
• Ability to think strategically, anticipate future trends, opportunities and consequences and incorporate them into the organizational plan.
• High level of business acumen, including successful P and L management and the ability to balance the delivery of programs against the realities of budget.
• Strong problem solving and project management skills.
• Ability to effectively build organizational staff capacity; exceptional capacity for managing and leading people.
• Excellent interpersonal, oral and written communications and presentation skills; excellent coalition building skills with an ability to balance, negotiate, and work with a variety of internal and external stakeholders.
• Demonstrated leadership and management style that is characterized by personal integrity, collaboration, influence, open and transparent communication, achievement and accountability.
• Strong Microsoft office skills.