Customer Service: Getting It Right Every Time

February 27, 2018 @ 9:00 am – 3:30 pm
The NonProfit Center
89 South Street
Boston MA 02111
TSNE MissionWorks

Everyone knows how to say “please” and “thank you.” What organizations really need is a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectations. Using the main principles of improvisational and traditional theater — presentation, positivity, and “making offers” — you can build a robust customer service program that directly integrates into the core mission of your organization.

Through this innovative and highly participatory workshop is designed for customer service representatives of all industries and experience levels, you will learn to:

– Say yes when you mean no
– Master the “Rules of Engagement”
– Turn challenges into opportunities
– Deliver beyond customer expectations
– Advance your mission through integrated customer service practices